Frequently Asked Questions
1. What is the turnaround time for an order?
Our turnaround time is usually 7 - 14 business days from the time your order is placed, assuming you have camera-ready artwork. After artwork is approved, your order will be completed within 10 days.
2. If I have a design, can you work with it?
Yes, our design team will either recreate your logo/idea to exact specifications or add to and improve upon your ideas.
3. What kind of artwork do I need to provide?
You can bring in your own art or your idea, provided it matches our requirements for Artwork.
Vector Graphic Artwork:
We prefer EPS, PDF or Adobe Illustrator native files up to version CC. Adobe Illustrator EPS vector format is a reliable format. Vector files from Freehand or Corel are also acceptable but not the preferred format.
NOTE: Be sure all text is converted to paths or outlines & include placed images, if any.
Raster Graphic Artwork:
(TIFFs, EPSs, PSDs) should be at least 300 dpi at original size. RGB or CYMK is acceptable. Low resolution images (72 dpi) or most images from the Internet are NOT acceptable.
If you have original, non-digital artwork to be scanned it should be no larger than 9" X 12".
If none of the above are available, the last option is a clean black and white laser print out.
4. What file formats can you use?
Our primary design tool and favorite file format is an Adobe Illustrator native file (.ai), but we can also handle most other graphic file formats. Here is a list of common file formats that we often use:
ai (Adobe Illustrator)
.psd (Adobe Photoshop)
.eps (Encapsulated Post Script)
.fh (Macromedia Freehand)
.cdr (CorelDraw)